Support/ FAQ
We'd love to hear from you!
Drop us a line at: hello@Lightwell.pro
Need help? We've compiled a list of frequently asked questions below!

For additional questions, email: support@lightwell.pro

What is Lightwell?

Lightwell is the first software made for creators to make their own apps without the need to write any code. It's DIY app making with all the functionality for an interactive, animated app.

What kinds of apps can Lightwell make?

Lightwell can make interactive, animated apps for mobile iOS devices. We know (from personal experience) that it is the best software to create story apps, as we built it to help us make award-winning The Adventures of Pan which hit #1 in "Books" in over 48 countries in the App Store.

General FAQs

Do apps made with Lightwell work on Apple and Android devices?

Apps made with Lightwell are native iOS apps, and therefore currently only work on Apple devices.

Are there any restrictions on the types of apps you can make?

Nope! Once you have Lightwell, you have a full license to use the software as often as you like, to create any type of interactive app you can imagine, and upload as many apps to the App Store as you like. Some other apps that we've come across include: comic apps, art puzzles, and mini-games.

Where can I learn about how to get started on Lightwell?

New and advanced users can find more information about Lightwell and its features on our Resources page. You can also contact us directly if you have any questions that aren't covered here.

Publish FAQs

How do I publish the app once I'm done with it?

The app that you create in Lightwell can be uploaded directly to Xcode and the App Store without writing one line of code. Lightwell has a step-by-step tutorial walkthrough for how to publish your app in the App Store when you're ready.

In order to publish to the App Store, Apple requires you to create an Apple Developer Account and sign up in the Apple Developer Program, which costs $100/year at Apple.

Can I make updates to my app after I've published it?

Yes, you can update your app by going to the Publish section of Lightwell and updating an existing Lightwell project file. You can then submit the updated project to the App Store as an app update.

Account FAQs

Can I use Lightwell without a subscription?

Yes, you can have trial use of Lightwell without a subscription, which includes most functionality except the ability to upload your own files and assets. The trial allows you to play with the template projects, create new scenes with the existing assets, and test scenes within the Previewer App.

How does the account licensing work? Can I install Lightwell on multiple computers?

We model the same licensing practices that Squarespace, Photoshop, Maya and other software companies use. When you purchase Lightwell, you have a license that allows you to install the software on two different devices. This is because we know some folks like to interchange between working on their desktop and laptop.

How does the payment plan work?

We kept the payment plan simple, you can choose either a monthly plan or an annual plan. The monthly plan will be charged every 30 days, starting from when you first subscribe to Lightwell. The annual plan will be charged upfront for the year, with the next charge 12 months afterwards.

Technical FAQs

What are system requirements on Mac?

Lightwell v1.0 and above requires Mac OS 10.11 or higher. As projects get more complex, involving many layers and hundreds of custom actions, a powerful Mac with more RAM will definitely help. Please download the Lightwell trial to test performance on one of our demo templates before you subscribe.

If you are running an older version of Mac OS, you can visit this Apple link to upgrade your OS for free.

Why am I seeing the message 'Lightwell is damaged and can't be opened' when I try to launch it?

This is likely due to an internal security setting on your Mac. Open 'System Preferences,' navigate to 'Security & Privacy' and change the option in the 'Allow apps downloaded from' to 'App Store and identified developers.' Afterwards, you should be able to launch Lightwell normally.

For more information you can read more about Gatekeeper or get in touch with us at support@lightwell.pro.

What file formats does Lightwell accept?

Currently, Lightwell accepts visual .png and .jpg file formats and .wav audio formats.

Do you support other file formats such as Adobe Photoshop or Illustrator?

Photoshop and Illustrator's file formats are proprietary, which means only Adobe knows how to read these files properly, so we cannot provide proper support for these. We are, however, always adding new file formats to support. If there's a format that you're looking to use, please let us know at support@lightwell.pro.

I can't connect my Lightwell project to the Previewer App. Help!

Lightwell Previewer App needs your devices to be on the same Wi-Fi network, and if that's not the case, sometimes it causes an error.

Here's a few steps to make sure you're set up correctly:
  • Check both devices are connected to the same Wi-Fi network.
  • Check that you're running the latest versions of both Lightwell and Lightwell Previewer App.
  • Are the Wi-Fi security settings of your router blocking this kind of communication?

Is it possible to export raw source code?

Lightwell creates an Xcode project for you with all your visual and audio assets included so that you can upload directly to the App Store without editable source code. We do not currently support scene-by-scene raw source code customization, but are exploring this for the future. If there is something you'd like to have access to, please drop us a line and let us know!

I found a bug! How can I report it?

Lightwell has a simple way for you to send bug reports, crashes, request features and give general feedback. Go to the Help item in the menubar and select Contact Customer Support.
It always helps to provide as much information and detail as possible. If possible, upload your project to Dropbox and provide the link in the description. Some bugs are related to specific elements of the design in the project and we need to inspect it in order to provide a fix. All information and projects shared with us are 100% confidential.